May 4, 2009
Last month we decided that we needed something a bit stronger than Basecamp for logging IT support requests. So it was time again to look at open source helpdesk solutions. Here is a brief summary of our research.
Our requirements are:-
- Easy and fast to log support calls
- Web based
- Customer and contract driven
- Knowledge Base
- Service Level Agreements - Reports
- Friendly and professional looking
- PHP / Perl based
- Isn’t a dead project
- Asset Tracker - Old, not easy on the eye
- Astres - Written in French and designed for Civil aviation
- BATTS - Couldn’t see any screen shots or documentation, felt too technie
- BugTracker.NET - Needs Windows Server ASP.NET
- Bugzilla - Designed more for software development than IT support
- DITrack - Command line driven
- Double Choco Latte - Maybe a dead project? Doesn’t look too appealing.
- Eventum - Software development rather than IT support
- Helpdesk Reloaded - Looks dated
- Helpdesk Issue Management - No Knowledge base or statistic
- Information Resource Manager - I looked at this one a couple of years ago but appears the project is now dead
This list was made up from
http://www.opensourcehelpdesklist.com/
In the end we decided to give Sitracker a bash. Hopefully post an update in the future on how we’ve got on with it.
January 13, 2009
Working at Terinea I use a mixture of different computers and software. Windows XP/Vista/Server, I use everyday at work for user and server support. Linux is the main work horse behind most of our clients systems and software, but my main computer is my Apple MacBook Pro.
Since making [...] Continue Reading…
August 22, 2008
Back in June, young Mr Paul (sat at his computer) joined the Edinburgh team and apart from his love of S Club Juniors has been a valuable addition to the team. Last month we decided to build upon this and have taken on Dan. Dan is sat [...] Continue Reading…
August 12, 2008
Been using Delicious social bookmarking within the business for well over a year now. Not sure if anyone else in the business uses the account but I always find it useful. Anyway a couple of months of ago I came across Wordle, which takes your bookmarks [...] Continue Reading…
July 11, 2008
Terinea is pleased to announcement the appointment of Paul as software developer in the Edinburgh office. Paul will be mainly working on our ERP System (Enterprise Relationship Planning) which works in conjunction with our touch screen system, Jserve.
We hope that Paul enjoys his time at Terinea and that my [...] Continue Reading…
June 17, 2008
If you’ve not already installed Firefox 3 or even worst still, not even installed Firefox before (Web Browser) then today is the day to do so.
http://www.spreadfirefox.com/en-US/worldrecord/
