First Ever IT Support - Lessons to be learnt about IT support?

When books first appeared on the scene they caused mayhem for users. Very much like todays PC’s/Macs?

I think we can learn three peices of advice from this sketch…

1. As the end user don’t be afriad to give something a bash yourself, open the book see what happens. Every IT person out there only learn how to fix computers and support them by breaking them in the first place!
2. As the end user try it out before the IT support person leaves you, closing the book back to front.
3. As IT Support person make sure the end user tries out what you have shown them, make them do it. If you’ve changed a setting or installed a new peice of software restart the machine! That way you know it will work when your not around.

So popular was this Norwegian sketch that it made national news.

http://www.youtube.com/watch?v=py-lNeGfYjc

Personally I think that you can almost do away with the subtitles!

Enjoy

Technorati tags: book, IT support, services, user support, business, friday humour, comedy

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