Google Operating System – Chrome

July 9, 2009


I remember last year when Google Chrome was launched thinking it was only a matter of time before they followed suit with an operating system. Here are number of my favourite blogs on the subject.

It’s been an exciting nine months since we launched the Google Chrome browser. Already, over 30 million people use it regularly. We designed Google Chrome for people who live on the web — searching for information, checking email, catching up on the news, shopping or just staying in touch with friends. However, the operating systems that browsers run on were designed in an era where there was no web. So today, we’re announcing a new project that’s a natural extension of Google Chrome — the Google Chrome Operating System. It’s our attempt to re-think what operating systems should be.

Five Reasons Google Chrome OS Will Fail

Eleven Questions About Google’s Chrome OS

Chrome – living in a Google world?

5 Ways Microsoft Will Bring the Hurt to Google Chrome OS

3 reasons you’ll hate Chrome OS

Author: Support @ 1:28 am

Open Source Help Desks

May 4, 2009


Last month we decided that we needed something a bit stronger than Basecamp for logging IT support requests. So it was time again to look at open source helpdesk solutions. Here is a brief summary of our research.

Our requirements are:-

  • Easy and fast to log support calls
  • Web based
  • Customer and contract driven
  • Knowledge Base
  • Service Level Agreements – Reports
  • Friendly and professional looking
  • PHP / Perl based
  • Isn’t a dead project


  1. Asset Tracker – Old, not easy on the eye
  2. Astres – Written in French and designed for Civil aviation
  3. BATTS – Couldn’t see any screen shots or documentation, felt too technie
  4. BugTracker.NET – Needs Windows Server ASP.NET
  5. Bugzilla – Designed more for software development than IT support
  6. DITrack – Command line driven
  7. Double Choco Latte – Maybe a dead project? Doesn’t look too appealing.
  8. Eventum – Software development rather than IT support
  9. Helpdesk Reloaded – Looks dated
  10. Helpdesk Issue Management – No Knowledge base or statistic
  11. Information Resource Manager – I looked at this one a couple of years ago but appears the project is now dead

This list was made up from

In the end we decided to give Sitracker a bash. Hopefully post an update in the future on how we’ve got on with it.

My Favourite Mac Software – Part I

January 13, 2009

Five in Edinburgh

Working at Terinea I use a mixture of different computers and software. Windows XP/Vista/Server, I use everyday at work for user and server support. Linux is the main work horse behind most of our clients systems and software, but my main computer is my Apple MacBook Pro.

Since making the switch to Mac in April last year I couldn’t see myself ever going back to Windows. As I’ve not blog much about Mac’s since getting one or should I say not blogging very much at all in 2008 I thought I would share some of my favourite Mac software that I have discovered over the last 9 months, some even run on Windows!

  • Chicken of the vnc – VNC viewers aren’t the best on the Mac compared to Windows but this one appears to be the best one.
  • Deeper – Additional System Preferences (Control Panel) Settings
  • FileZilla 3 – FTP Client for Linux, Windows and Mac.
  • Quicksilver – Hard to explain, replacement for the docking bar and spotlight to quickly launch programs.
  • Transmission – P2P/torrent download for downloading Linux Distro’s of course!
  • TextWrangler – I don’t like the built in text editor on the Mac
  • Remote Desktop Connection – RDP client from Microsoft
  • KeePassX – Password Database
  • OpenOffice 3 – Microsoft Office replacement. I’ve tried the others from Apple and Microsoft, and I feel this is the best for the Mac, although I still think Office 2007 for Windows is the best office application.
  • FreeNode – Mind Mapping Software (Freemind for Windows)
  • Fluid – For making web applications into dockable icons, for example I have one for Basecamp.
  • Virtualbox – Open Source Virtual Machine from Sun MicroSystems for Windows and Linux
  • Zenmap – Network Port scanner for Apple (Nmap for Windows)
  • Default FolderX – Helps to make saving files to suitable directory a quick process.
  • Adium – Instant Messenger application that supports a wide range of protocols (MSN, Jabber, Gtalk)

A good resource for additional Mac software is

What’s your favourite Mac software?

Author: Support @ 11:54 pm
Category: Apple,Software